Triodos Bank UK announce their plan to unite with Ethex to power the next wave of impactful, people-powered finance. Find out more here

Triodos Bank UK announce their plan to unite with Ethex to power the next wave of impactful, people-powered finance. Find out more here

How can we help you?

General questions

What are the risks of investing?
Who can invest?
What will happen to any Crowdfunding investments held by a customer who has died?
What are “Other investments” in your portfolio?
What is Triodos’ role with the company and with investors after the offer is closed and the money has been raised?
What role does Triodos take if the company isn’t meeting obligations under the bond?
How can I change my contact details?
How can I close my crowdfunding account?
When will I start to earn interest?
What due diligence does Triodos perform on the organisations it raises finance for?

IFISA questions

Is the Triodos Innovative Finance ISA ‘flexible’?
What is an Innovative Finance ISA (IFISA)?
What is the ISA allowance?
Can I have more than one ISA?
Can I transfer my Cash ISA or Stocks and Shares ISA to an Innovative Finance ISA?
Can I have more than one Innovative Finance ISA?

Questions about Triodos Bank

How do I contact you?
What other services does Triodos Bank offer?
Who banks with Triodos Bank?
How is Triodos Bank transparent?
How do I make a complaint?

Tax relief questions

What is SEIS and EIS?
What are the benefits of SEIS and EIS?

Ethex and Triodos partnership announcement

Is Ethex regulated?
Why is Triodos Crowdfunding moving to Ethex?
Will my IFISA transfer automatically?
Will my login details for Triodos Crowdfunding work with Ethex?
What if I already have an Ethex account?
Who do I contact if I have questions?
I don’t want ShareIn to be my ISA Manager, can I opt out?
What if I don’t want to transfer my IFISA?
What happens to my existing investments?
I don't want to transfer my investments to Ethex, can I opt out?
Will I face any extra risk as a result of this transfer?
Will Ethex offer the same level of transparency as Triodos?
What is Ethex, and how are they aligned with Triodos?
What types of investments will be available on Ethex?
Where can I find more information about Ethex?
Who is Sharein and why are they the ISA manager?
Will I need to create a new password for Ethex?
Can I use the same email address for Ethex as I did for Triodos Crowdfunding?
What if I forget the password to my Ethex account?
Will the terms and conditions of my crowdfunding and IFISA account change after the transfer?
How do I log in to Ethex?
What if I haven’t received an email from Ethex confirming my transfer?
How do I access my IFISA with Ethex?
Will I be able to access my historic transactions and tax statements?