Privacy statement

When you open an account with us you will need to give us certain personal data about yourself. For example, we may collect your name, contact details (including email address and phone numbers), last three years' addresses, employment status, sex and National Insurance number. We may also hold personal data gathered during our relationship with you, including the way you operate your account.


We will use your personal data in the following ways:

  • To assist us in providing the service for which you have applied and any other services we provide to you

  • To assess and process any applications you make

  • To run and manage your account and our relationship with you

  • To improve the products and services we offer

  • For risk reporting and risk management purposes

  • To comply with any legal obligations imposed on us through the provision of the services, such as any anti-money laundering requirements

  • To keep you informed of other services we provide which may be of interest to you, unless you have opted not to receive this information

  • To make enquiries to help us verify your identity

  • Enquiries will also be made with credit reference agencies and when we do this the agencies will keep a record of our enquiry.


We will treat all your personal data and financial information (together referred to as "information") as private and confidential and in accordance with UK data protection legislation (even when you are no longer a customer). Information we hold about you will not be disclosed to anyone, unless:


  • We are legally required to disclose the information. This includes sharing your information with tax authorities and law enforcement agencies

  • We need to disclose the information for the purpose of or in connection with any legal proceedings, or for the purpose of obtaining legal advice, or the disclosure is otherwise necessary for the purposes of establishing, exercising or defending legal rights

  • Disclosure is required to protect our interests, or someone else's interests (for example, to prevent fraud)

  • The disclosure is made with your consent

  • It is to a third party for the purposes of providing administrative or processing services on our behalf. If such disclosure is required we will take steps to ensure that the third party protects your personal data in the same way that we do. We do not work with any third parties based outside of the European Economic Area (EEA) or store, host or transfer any of your personal data outside the EEA.


If false or inaccurate information is provided and fraud is identified, then details will be passed to fraud prevention agencies. Law enforcement agencies will then be able to access and use this information. We and other organisations may also access and use information to prevent fraud and money laundering. Examples include:


  • Checking details on applications for credit and credit related or other facilities

  • Managing credit and credit related accounts or facilities

  • Recovering debt.


We and other organisations may access and use the information recorded by fraud prevention agencies in other countries. Please contact us if you would like to receive details of these fraud prevention agencies.


From time to time, we will send you information about our products and services and the businesses and organisations we lend to. We are careful not to send you information if you do not want it. You can choose what information to receive when you open an account with us or at any other time by clicking the "Unsubscribe" link in communications we send or by changing your mailing preferences in your profile on your account. We will not share your personal data with anyone else for marketing purposes.


We may need to contact you with information about your account by a variety of means, including email, post and/or telephone. Please let us know as soon as possible if your contact details change. We will keep your personal data for as long as it is required by us for the purposes set out above and/or to comply with legal and regulatory requirements, even if you close your account. Your data will be retained in accordance with your rights under UK data protection laws and in line with Triodos UK’s regulatory obligations.


You have the right to make a written request for a copy of the personal data we hold about you. To make a request, please contact us. We aim to respond to your request as soon as possible and in any event within one month after we receive your request. Please note, we may require further information from you before we can respond in order to verify your identity.


Calls to and from Triodos Bank may be recorded for training and monitoring purposes.


The uses of your personal data set out above are covered by our registration with the Information Commissioner's Office (registration number: Z6794013).