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How can we help you?
General questions
Who can invest?
How at risk is my capital?
What fees does Triodos Bank charge?
What if I invest and then change my mind?
Are my investments covered by the Financial Services Compensation Scheme?
When will I start to earn interest?
Do I need to have online banking to make investments?
I am already a Triodos Bank customer. Do I need to register again?
How do I cancel an investment pledge?
Where is my money held before it is invested or when cash returns are received?
What due diligence does Triodos perform on the organisations it raises finance for?
IFISA questions
What is the Innovative Finance ISA (IFISA)?
Which investments available on the platform will be IFISA eligible?
What is the ISA allowance?
Who can open a Triodos Innovative Finance ISA?
Can I have more than one type of ISA?
Can I transfer my Cash ISA or Stocks and Shares ISA to an Innovative Finance ISA?
Can I use my previous years’ ISA subscriptions, as well as my current year’s ISA allowance, when investing through the IFISA?
Can I have more than one Innovative Finance ISA?
Can I transfer my Triodos Bank Cash ISA or Stocks and Shares ISA to a Triodos Innovative Finance ISA?
Can I transfer bonds promoted by Triodos Bank that I previously invested in, into an IFISA?
Can my IFISA hold more than one investment?
How do I upload my Transfer History Form?
Questions about Triodos Bank
What other services does Triodos Bank offer?
Who banks with Triodos Bank?
How is Triodos Bank transparent?
How do I make a complaint?
Tax relief questions
What is SITR?
What are the benefits of SITR?
What is SEIS and EIS?
What are the benefits of SEIS and EIS?