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We aim to provide a friendly, professional and accurate
values driven service and actively encourage feedback about the service
received from us. We are sorry if you are unhappy with your experience and want
to know when things have gone wrong so that we have a chance to put things
right. We will treat you fairly and reasonably.
Our complaints procedure is
explained in full here.
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Investments offered on this platform are not readily
realisable, which means that they may be difficult to sell and you may not get
back the full amount invested. Investments are not covered by the Financial
Services Compensation Scheme (FSCS) and your capital is at risk and returns are
not guaranteed. Repayment of capital and interest or payment of dividends will
be dependent on the success of the organisation's business model and past performance isn’t a
reliable indicator of future performance. You should
always read the offer document in full before deciding whether or not to invest as it
will cover risks specific to an individual investment. You can read more about
the general risks associated with making these types of investments. If
you are unsure if any of these investments are right for you, you should
contact an Independent Financial Adviser.
Triodos Bank UK Ltd. Registered Office: Deanery Road, Bristol, BS1 5AS. Registered in England and Wales No. 11379025. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 817008.